FREQUENTLY ASKED QUESTIONS

Do you have a question? Here are the answers to the most common questions asked by members and prospective members of the FlyClub.

How do I become a member of the FlyClub panel?

Select the Register Now button and fill out a registration form.

How did I become a member of the FlyClub?

Our names come from several sources. In every email invitation, we identify ourselves in the header, explain how we received your email address, and describe how you can unsubscribe. We do not "spam" or send unsolicited commercial email to our panel members.

Who is in the FlyClub panel?

Our panel consists of a diverse cross-section of people residing in Europe, USA, Asia, Latin America as well as in other countries around the world.

Do I have to pay to be a member of the FlyClub panel?

No. Membership and access to select FlyClub surveys and results are free of charge.

How do I benefit from participating in surveys?

See the section called How You Benefit to learn more about the rewards of being a member of the FlyClub panel.

How do I obtain a password?

When you register directly with us, you are required to enter a password. Please select a password that you can remember, but that is known only by you. You can always change your password by selecting the Member Log In button.

I lost my password. Is there a way to retrieve it?

If you can't remember your password, select the Member Log In button. This will take you to a login screen where you can click on the "Need Help Remembering Your Password" link. Your password will be sent to your email address.

How do I update or change my personal information, including my email address?

You may update or modify your registration information by selecting the Member Log In button.

What happens if someone else in my household signs up with the same email address?

Only one person per email address can be registered as a member of the FlyClub. The first person with a certain email address to sign up for the FlyClub will be registered. Any subsequent people will need to sign up using different email addresses.

How do I unsubscribe from the FlyClub?

We appreciate your participation in the FlyClub and encourage you to remain part of our community. However, if you would like to unsubscribe from the FlyClub at any time, you may do so.

Does anyone have access to my personal information?

Protecting your privacy is of the utmost importance to us. We employ the most sophisticated technology to protect your personal information, and we will never release your information without your permission. For more detailed information, please review our Privacy Policy

What is your policy regarding surveying children under 18 years of age?

We are very interested in hearing the views of people of all ages, but are aware of the sensitive nature of conducting surveys with those under 18 years of age. We will have in the near future established separate FlyClub sites specifically oriented towards those under 18.

How do I participate in research surveys?

Generally, we invite a randomly-selected portion of the FlyClub panel to participate in a survey. We send you an email invitation that describes the survey and provides you with a link to the survey and a password to enter, so that only you can take the survey.

How many emails can I expect to receive from the FlyClub?

As a general matter of policy, FlyClub panel members receive between two and three invitations to unique surveys on general topics each month. Members may, however, receive one to two reminder invitations for each survey. Some FlyClub members with special interests (e.g., movies, product testing, and elections/political issues) or special characteristics (e.g., chronic illness sufferers) have agreed, in response to an invitation from the FlyClub, to take surveys specifically tailored to their interests. These members may sometimes receive an additional one to two surveys per month. We may also contact you for the following reasons:
· To confirm your acceptance of a prize or incentive
· To invite you to review results from a recently completed survey
· To tell you about exciting, new services or information

How soon after registering can I take my first survey?

Shortly after you register,you can participate in an introductory survey. The purpose of this survey is to give you a sample of questions that you may be asked in future FlyClub surveys.

Why do you ask personal information in your survey?

We ask questions about your demographics, interests, employment, purchasing behaviors, and usage to help us develop general trends about our panel. This information is used to conduct statistical analyses so we can ensure that our sample of respondents is representative of the general population. We also use this information to subdivide the panel into special interest groups and to send you surveys that are more pertinent to your interests and characteristics.

What is a "subpanel" and how do I sign up for one?

A subpanel is a subset of our members who share certain interests or circumstances (e.g., allergy sufferers, teachers), and in response to one or more screening questions, have qualified and agreed to participate in a series of surveys on a particular topic. To learn more about specific subpanels and how to join them, log into Members Log In and check out the subpanels section.

Do I have to participate every time I am invited to take a survey?

We encourage you to take a survey whenever you receive an invitation. We value each panel member?s opinion. Choosing not to participate in a survey will not affect your membership.

How do I know if a survey is offering an incentive or sweepstakes?

The email invitation to a survey will mention if any incentive or sweepstakes is available for participation in that survey. A link to the sweepstakes rules page can be found in the invitation, as well as on the last page of the survey.

How long do surveys take to complete?

Our surveys take anywhere from 5 to 25 minutes. We try to keep the surveys to a maximum of 15 to 20 minutes. This time may vary depending on the speed of your Internet connection or browser.

Who do I contact if I have questions or comments about a survey?

our Survey Help Desk Team will be very happy to answer any questions you may have and they will listen to any suggestions or comments. Questions or comments about the design or content of specific surveys will then be forwarded to that survey?s project manager. We value your feedback, as we continually try to improve the quality of our surveys and your survey-taking experience.

What are my rewards and how do I earn them?

In appreciation for your participation in our surveys, we will award you for your time either in cash, coupons, vouchers or by including you into our draws and sweepstakes - every time you complete select surveys which offer rewards.

Do I have to redeem or use my coupons and vouchers that I earn with FlyClub all at once?

You control how and when you redeem your free coupons. You can choose to redeem all of your free coupons just some of your coupons or you can continue to accumulate them for later use.

Do I have to pay anything to receive my reward(s)?

All costs for the rewards (including shipping and handling) are covered by FlyClub. There are no hidden costs. You do not have to pay anything to receive your rewards!

What computer technology do I need to participate in surveys?

For most of our surveys, all you need is an Internet connection to take our polls. Occasionally, our surveys require additional technology that you may or may not possess, such as a sound card. In those cases, the survey invitation will specify any technology requirements. If your computer lacks the required technology, feel free to wait to take part in a future study that does not require these features. For your convenience, here are links to useful, free software to download :
· Internet Explorer
· Netscape
· Media Player
· RealPlayer

How do I address any technical problems I encounter while taking a survey?

Unfortunately, we occasionally experience technical problems with our servers or surveys. From time to time, our servers may become overloaded when too many people try to access a survey at the same time. If you can't access or it takes too long to complete a particular survey, you can always exit and finish the survey at a later time. If you are experiencing a technical problem, please feel free to contact the survey help desk. The Survey Help Desk will determine what the problem is and help you access the survey, or, at least, explain what is happening.

I tried entering the password you sent me to get into the survey, but it didn't work. Help!

Please contact the survey help desk and we will help you gain access to the survey.

Which browser works best?

We recommend using Netscape or Internet Explorer (non-AOL version) to view our surveys. We encourage AOL users to use one of those two browsers when participating in FlyClub surveys. These browsers connect directly to our surveys, thereby producing a faster connection and a better overall experience. If AOL users would prefer to use the AOL browser, we do provide a link to the survey that the AOL browser can read.

Once I am done taking a survey, how do I get back onto the Internet?

Once you have clicked on the forward button one last time and reached our "Thank you" page, you can follow any of the links on that page to FlyClub sites. Or, you can simply use one of your bookmarks or type in a URL to go to another site on the Internet.